I ordered from you a few days ago! Where is my order??
As each Crystal Bar Soap is hand-made, we currently have a processing time of 1-2 weeks, and shipping typically takes around 1-3 business days once it leaves our studio! Please keep in mind that regardless of the shipping method selected, our processing times remain the same and these fees only impact the amount of time your package stays in transit. When your order has shipped, you will receive a tracking number so you can track your package.
I'm trying to order, but everything says "Sold Out", what's wrong??
Due to higher than expected demand , we simply can't produce enough bars! We are truly thankful for all your support! We are restocking as fast as we are making, so just keep an eye on your favorite product! If you would like to be notified when items are restocked, sign up for our mailing list HERE
What are the sizes of your soaps?
Crystal Bar Soap currently sells "Full Size" bars, and our "Mini Bars". Our Full Size bars are 3.5" x 2.5" x 1.25", our Mini Bars are 2.5" x 1.75" x 1.25", and cost $12, and $7 respectively. For a helpful reference, see our Size Guide
My order is lost/stolen, or something has come damaged. What should I do?
Unfortunately, due to the increase in order volume over the course of this year, we are asking that anyone who has received damaged products or has lost their package in transit to file a claim with the USPS before reaching out to us. We do our best to package every order to prevent breaking from happening and to have orders delivered in a timely manner, but please understand that the nature of these products makes it inevitable that sometimes goods get damaged in the process. All orders are thoroughly packed with all precautions taken to keep your order safe. If your package gets lost, is stolen after delivery, or arrives to you with damaged products, please have a screenshot copy of your receipt from us & file a claim with USPS here
. Use the following information to file your claim:
Crystal Bar Soap, Katrina Wright
15001 Califa Street Van Nuys CA 91411
Once you have filed a claim with the USPS, have received a reply back from them and find that you have any additional issues, don't hesitate to reach out to us and we'll do our best to help!
Do you ship internationally?
Yes! We have shipped Crystal Bar Soaps to over 45 countries, and counting! If your country has a mail service, chances are we can ship to you!
What is the cost of shipping to my location?
Shipping costs are calculated by weight and location, so prices vary by order! If you are signed up with our Collector's Club, you can unlock free shipping on all orders within the US! To calculate shipping to your location, just add what you would like to purchase to your cart, go to checkout, enter your location, and we'll give you real time shipping costs to your door! We don't make any money on shipping, so the price you see is the price we pay.
My order arrived to my country, but I have to pay another fee to pick up my order! What is this??
Shipments outside of the USA may incur "Customs" fees depending on the destination country. Customs fees are a government tax imposed on goods when transporting items across international borders. The fee may vary depending on your order value, country limits, and other factors. Crystal Bar Soap is not responsible for these fees. Any Customs fees are paid to the appropriate customs agency by the end customer.
I have a store that I think your soaps would do great in! Do you do wholesale?
Community + Connection is the core of everything we do at Crystal Bar Soap, we strongly believe in tribe and that together we are stronger. You can apply for our wholesale program HERE.
We have currently put a hold on accepting new wholesalers, but will be sure to reach out once the status of this changes.
Is there a crystal in every product?
Yes! Not only do we hand cut each soap to look like a crystal but we embed them inside the soap too. When you are done with your crystal goodies, you are left with a beautiful tumbled stone to add to your collection.
After the crystal is out, what do I do?
For first time crystal users, I think the best advice I can give is to listen to your intuition and keep an open mind. I think it is a different journey for everyone so everyone will go through different stages, I would suggest doing research on your own and find what feels right for you.
You are going to want to find crystals that speak to you and find your way of charging and cleansing them. Some crystals work best with different methods but don't get discouraged; the journey to spiritual healing isn't a straight road but you are here and that is the most important thing! I prefer sun charging most of my stones but some are best left for the moon such as amethyst! I have been recently playing with salt water to cleanse my stones (only for those that can handle the salt) but smudge is a great option too!
Again, the most important thing to understand is that this is a journey of self, not a race. Take your time and find what works best for you; take from others routines and apply to yourself, there is no wrong or right way to use crystals. The spiritual healing and empowerment that you feel is all that matters, use crystals in the way that works best for you and your intentions.